FAQs

Lusail Winter Wonderland is open and accessible to everyone. There will be rides and attractions for all ages - from tiny tots to your adoring grandparents. Click here to find out more about our rides and attractions – you can filter by age OR thrill-meter to plan the visit most fitting for you. Children category (age 2-12) and children under 2 years old go free (please note that while babies are in parents/guardians arms during the CoComelon experience, it is still a paid experience for those wishing to attend). Adults are above 12 years old.

Are there changing facilities at Lusail Winter Wonderland?

There are no changing facilities or showering facilities at Lusail Winter Wonderland.

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When will Lusail Winter Wonderland open its doors?

Lusail Winter Wonderland will open its doors in November 2022.

Is Lusail Winter Wonderland accessible for visitors with limited mobility?

We have made access throughout Lusail Winter Wonderland as easy as possible, and many of our rides (including the Tazaloj Al Rayan) are accessible for visitors with limited mobility. However, certain rides and attractions are physically demanding and, as visitor safety is our top priority, we reserve the right to refuse admission to any ride or attraction should we feel that there is an unacceptable risk to your safety, or the safety of others.

Are there toilet facilities at Lusail Winter Wonderland?

Yes – toilets (including limited mobility toilets) and baby changing facilities are available across the park.

What is Lusail Winter Wonderland?

Jam-packed with festive fun for the whole family, Lusail Winter Wonderland is the ultimate entertainment and lifestyle celebration coming to Qatar for the first time this November. Over 50 rides and attractions, delicious food and drinks, live entertainment, and more!

What should I wear?

Light-weight clothes, with a jacket for the cooler evenings, are perfect for Lusail Winter Wonderland. We also recommend wearing secure, closed-toe shoes;visitors will not be permitted on some of the rides and attractions wearing sandals.

Please respect the local customs by wearing modest clothing while you are in the park. Lusail Winter Wonderland also follows government guidelines in regard to wearing a mask – please check the guidelines at the time of your visit.

Finally, for those who wish to enjoy the ice skating, be sure to remember:
- Socks and gloves are required
- Long trouser and tops are required
- Loose clothing and ripped jeans is not advised

Where will Lusail Winter Wonderland take place?

Lusail Winter Wonderland will be located on Al Maha Island in Lusail City. Click here for a location map.

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What is an RFID wristband?

RFID stands for radio-frequency identification – a chip that holds ticket information unique to you.. The RFID chip is placed inside a wearable wristband and is used as your park ticket and payment processor.

Please note that Lusail Winter Wonderland is a cashless park.

This cashless method of access and payment will help improve your experience; you’ll spend less time in queues, less time worrying about cash, less time concerned with fraud and theft, and most importantly - more time enjoying Lusail Winter Wonderland!

Your wristband acts as your entry ticket and wallet. You can use your wristband to pay for ride access, and purchase food and beverages.Simply tap your wristband and the amount due will be deducted. You can check how much credit you have on your wristband at any of our top-up and ticket booths and top up using your credit card.

Your RFID wristband is personal to you and is linked directly to your Lusail Winter Wonderland account.

Can I get a refund or exchange my entry wristband?

Unfortunately, entry wristbands are non-exchangeable and non-refundable.

Do you offer discounts for large groups?

Please contact customerservice@lusailwinterwonderland.com if you are planning to visit Lusail Winter Wonderland in a group of 100 or more – there’s no better place to celebrate a birthday!

Do I need to pre-book any rides or attractions?

The following rides and attractions require pre-booking via our website. Capacity is limited so if you would like to visit any of our pre-bookable attractions, we recommend booking as soon as possible to avoid disappointment.

Tazaloj Masraf Al Rayan
CoComelon Town
Gandeys Great Circus of Europe

Are there height limits for any of the rides and attractions?

Yes, for the safety of our visitors, some rides and attractions are only suitable for visitors exceeding a certain height. Height limits will be clearly displayed in the park, at the entrance to the ride – please be sure to check if you / your child is a suitable height for the ride before joining the queue. You can also find information on height limits on the Plan Your Visit page of our website.

What if I lose my wristband or it gets damaged?

In case your RFID wristband gets lost, stolen or damaged, you can get a replacement for a small fee of QAR 10 at our main top-up booth located inside the park. If this is the case, your virtual wallet and the money and/or products you have, will be transferred to your new RFID wristband.

Wristband replacement is made at any Top-up Booth available across the park.

What does my wristband include?

The Lusail Winter Wonderland Entry Wristband, that gives you access to the park for one fun-filled day. Experience the festive atmosphere, twinkling lights and joyful energy as you choose from over 50 rides and attractions to fill your day with laughter and celebration.

Buckle up for our high-octane rollercoasters or simply relax with friends in the country's largest Ferris Wheel, Ain QNB.

Lusail Winter Wonderland has something for everybody to enjoy, make this Winter one to remember.

IMPORTANT:

· Your Entry Wristband is only valid on the date selected.

· Your wristband does not include entry to any of attractions and these must be purchased in addition.

· To access the rides, games or to purchase food, beverages or merchandise you must add credit to your wristband.

· Your wristband credit will serve as your wallet during your visit, and you simply tap at the entrance to the ride or game to gain access, or at the merchant kiosk to purchase food, beverages, or merchandise.

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What is a Ticketing Office?

A ticketing office is a physical place located at the entrance of the park. It’s purpose is to validate your online ticket(s) purchased, sell tickets and products in case you haven’t purchased any online, and most importantly to distribute your official RFID wristband which will serve as your wallet. If you have purchased your ticket(s) online, don’t forget to show your e-tickets QR Codes at the Ticketing Offices to ensure a quick validation. Lusail Winter Wonderland provides 4 Ticketing Offices.

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Will I need an entrance wristband?

Yes, all visitors will need an entrance wristband to access Lusail Winter Wonderland. You can pre-purchase by clicking here, or you can purchase from the ticketing offices at the park entrance.

Your entrance to the park is only valid for the date(s) stated on your ticket.

Wristbands are subject to availability so we recommend that all visitors purchase their entrance wristbands online ahead of their visit to avoid disappointment. Pre-purchase also ensures that you won’t have to queue at the box office.

You can choose from entry only wristbands, or Free entry with unlimited rides wristband. We also have VIP ticket options available for those looking for an extra memorable experience!

You will need to choose from Off-Peak, Standard, or Peak entrance tickets depending on when you wish to attend. Note Lusail Winter Wonderland will be operating at Peak from November through to the end of December.

Please note that all members of your party will require an entry wristband - children and domestic help will require a wristband although these are priced at a reduced rate.

For more information, visit the ticketing page here.

Can 2 or more wristbands be used together for one transaction onsite?

Unfortunately, we cannot accept partial payments from 2 RFID Wristbands on a single transaction.

Why do your prices vary depending on the day I wish to come?

We offer a variety of price points to ensure you have the most tailored, enjoyable experience possible.

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Can I leave Lusail Winter Wonderland, and re-enter within the same session?

Guests are not allowed to leave Lusail Winter Wonderland and re-enter within the same session. In case of an emergency, please inform one of our Front of House staff immediately or you can go to our main Information Desk present just at the entrance, our staff will be happy to deal with the situation resourcefully.

Can I use my wristband for another re-entry day?

Yes. If you are planning on revisiting Lusail Winter Wonderland, you can use your previous RFID wristband. However, you will require to have a valid entry ticket for the day of re-visit.

How much do tickets cost and where can I purchase?

Entry wristbands are priced from QAR 75 Visitors can also purchase online or via the box office at the park entrance, however we do recommend pre-booking online to avoid disappointment.

Your entry wristband will come in the form of an RFID wristband, pre-loaded with the package that you purchased.

You can ‘top-up’ your RFID wristband either online, or at any of the designated top-up, after you have purchased your entry wristband at the entrance to the park. once you access the park using your credit/debit card. However, you will not be able to amend your wristband category once purchased.

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Are there discounted rates for children and domestic help?

Yes – please click here for more information on the rates available for children and domestic help.

What is a Top-up Booth?

A Top-up booth is a physical place located inside the park. Its purpose is simply to add credits to your wristband in case your run out of credits. Top-up booth accepts credit cards and debit cards, Lusail Winter Wonderland provides 9 wristband Top-up Booths located across the park.

Do you charge a transaction fee?

Standard charges apply.

How can I purchase tickets for rides and attractions?

Simply use your contactless RFID wristband at the ride or attraction entrance to make use of our Tap and Ride service. If you run out of money on your wristband, you can top-up your RFID wristband at any of the Top-up booths using credit card or debit card.

Can I transfer my money to someone else’s wristband?

No, your wristband credit is not transferable.

What rides and attractions can I enjoy at Lusail Winter Wonderland?

Lusail Winter Wonderland is jam-packed with over 50 rides and attractions, delicious food and drinks, live entertainment and more! We recommend that you browse our website to find out about all the festive fun waiting for you!

What if I have money left on my wristband after my visit to Lusail Winter Wonderland?

Any money left on your wristband after your visit to Lusail Winter Wonderland can be used during your next visit to the park (we promise – one visit won’t be enough!).

Can I return to Lusail Winter Wonderland on another day with my entrance wristband?

Unfortunately not. Your entrance ticket will only be valid for the day that you have booked for. If you would like to attend another day or time, you will need to purchase a new entry wristband.

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Is there parking available?

Parking on Al Maha Island is extremely limited – we strongly recommend visitors use public transport to get to and from the park.

Where is Lusail Winter Wonderland located?

Lusail Winter Wonderland will be located on Al Maha Island in Lusail City. Click here for a location map.

Can I bring my scooter?

Segway’s, scooters, bicycles, hoverboards, skateboards, and roller skates are not permitted. Please do not bring them to the venue as we will not be able to accommodate or store them for you while you’re in the park.

What are the health, safety and security measures at Lusail Winter Wonderland?

The health and safety of our visitors is our top priority and for that reason, Lusail Park Winter Wonderland has a robust management plan including the following measures:

Searches will take place at point of entry, both of visitors and bags. This can include the use of metal detectors. Please note these searches are a condition of entry - any person with illegal or prohibited items or who does not want to be searched will be refused entry and their ticket/s will not be refunded.
We have a strict list of prohibited items (please refer to the following question). We will not be able to look after these items for you or hold liability and you will not be able to enter the park with them or receive a refund on your entrance ticket.
We ask all guests to be vigilant and not to leave bags and belongings unattended at any time. Any unattended item may be disposed of in line with our security protocols.
If you see something suspicious, or something that does not feel right at Lusail Winter Wonderland, please report it to a member of our security team.
As Lusail Winter Wonderland is open to the public, we encourage you all to follow the Qatar government guidelines to ensure your health and safety; this is of paramount concern for us all at Lusail Winter Wonderland.

Security checks may result in delays when entering the site, please leave extra time for these searches to take place. We strongly advise visitors not to bring large bags to Lusail Winter Wonderland as we may not be able to accommodate these.

Can I smoke at Lusail Winter Wonderland?

Lusail Winter Wonderland is a non-smoking park. Smoking and vaping are only permitted in designated areas.

What are the prohibited items?

The following articles will not be permitted into the Lusail Winter Wonderland event venue:

Skateboards, scooters, or bikes
Any hazardous or dangerous items
Any article that might be used as a weapon and/or compromise public safety
Knives
Work tools
Fireworks
Smoke canisters
Air-horns
Spray cans
Chinese Lanterns
Handheld communication devices (such as radios and walkie talkies)
High Visibility clothing
Flares
Laser devices
Bottles/ glass vessels / cans – even if wrapped up as a present for a later time
Alcohol
CS Gas
Poles
Drones
Open bottles of drink/liquid (unopened and sealed bottles of water will be accepted, as will empty reusable cups and bottles)
Illegal drugs or drug paraphernalia
Nitrous Oxide
Chairs/Stools
Banners/Flags
Unauthorised professional photography equipment. Equipment considered to be professional will be permitted at the discretion of the security.
Any other items which we consider to be unsafe or pose a risk to public safety and/or security
Any article that is illegal, might be used as a weapon, deemed to be offensive, abusive, or compromise public safety, will be confiscated, and reported to the police.

Any person attempting to bring these items into the venue will be refused entry and their ticket will not be refunded.

Does my entry wristband include food and beverage?

No, your entry wristband does not include food and beverage. You will need to top up your wristband at the designated top-up and ticket booths to purchase food and beverage.

Will alcohol be available?

No – Lusail Winter Wonderland will not serve any alcohol across the food and beverage outlets and will be an alcohol-free park, too.

Will there be vegetarian, vegan, and halal food and beverage options available?

Lusail Winter Wonderland strives to accommodate a broad range of dietary requirements.

Are there food and beverage options available at Lusail Winter Wonderland?

Yes! The talabat Boulevard offers a delicious array of food and beverage options for visitors to choose from. The talabat Boulevard is located close to the Festival Stage, CoComelon Town, and Gandeys Great Circus of Europe.

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